Shipping & Returns

Shipping

To make sure you get the very best value we offer two Shipping Options to choose from. Both options come with a Tracking Number, which is emailed to your when your items are shipped. Occasionally, we'll also offer Free Delivery, to be the first to know when, sign up to our Newsletter here.

Please note: All shoes will be removed from their boxes, but will be carefully wrapped.

Domestic Shipping

All Deliveries to Australian Addresses will be processed quickly and sent via AusPost.
The table below shows the Estimated Delivery Times and Costs for our Standard and Fast Delivery Options.

Domestic Shipping Table - Standard and Fast Options

*Estimated delivery time to metro areas. All Orders come with tracking information from AusPost. May be subject to delay due to causes outside of Lola G's control. Should you require an alternative shipping method, contact us directly to order.

International Shipping

We offer Standard and Fast Shipping Options Globally including Tracking Numbers. You will be quoted delivery options and prices during the checkout process when you include your Country of Residence in the Shipping Information.

We offer four currencies (AUD USD NZD GBP) when shopping on our online store, these currencies are calculated automatically from the most recent exchange rates on xe.com and should be used as an estimate only. Some International Banks may charge additional fees outside of our control.

We do not pay additional customs or duty taxes for countries other than Australia. You must be prepared to pay any and all relevant tax or duties within your own Country.

*Estimated Delivery times will be subject to your Country of Residence and area (Metro or Rural). Excludes time in customs (if applicable) and may be subject to delay due to causes outside of Lola G's control. All Orders come with tracking information from AusPost. Should you require an alternative shipping method, contact us directly to order.

 

We strive to offer the very best customer service, and aim to ensure all items listed on our website are in stock and available. In the event that an item ordered is not available, we will contact you as soon as possible to advise.

Lola G Shoes & Fashion accepts no responsibility for goods once dispatched.

For any further enquiries regarding delivery please email us - sales@lolag.com.au

Wholesale

We can offer freight shipping services to authorised Stockists of Lola G Shoes & Fashion. Please contact us for rates.

Returns

Refunds & Exchanges

At Lola G Shoes & Fashion, we aim to please. However we understand that sometimes buying online can be a bit tricky. If your order arrives and does not fit, we will be happy to refund or exchange. The item/s must be returned to us in their original, unused condition within 7 days. They must be carefully packed to avoid damage.

What to do when you need to return your goods?

  1. Email us at sales@lolag.com.au with your name, order number, item you wish to return and reason for return. If you require a replacement size, please let us know what size you need.
  2. Once we have received your Return Request, you will be issued with a Return Authorisation and return mail address. Please do not send us your goods until you have received the Return Authorisation.
  3. You will be required to pay for the return postage. We strongly recommend having your parcel tracked, so it can be returned to us quickly and safely. Once we have received the return, we will issue you with either a Refund or Replacement.

Important: Unfortunately we cannot issue refunds when you change your mind, but may offer an exchange or Store Credit (once goods are returned to us in their original condition as above). Store Credits are only valid for 3 months after Original Purchase.
Very Important: Sale items are usually the last of their stock, so we are unable to offer exchange or refunds on any sale items.

For any further enquiries relating to returns please email us – sales@lolag.com.au

Faulty Items

In the unlikely event that your item arrives faulty, please contact us as soon as possible. We may ask you to send us a photo of the fault so we can approve the return quickly. Once approved, we will issue a credit and arrange for the item to be returned.

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